dv111 Terms &
Conditions of Use

1. Definitions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the dv111 website at dv111.io, including all pages, subdomains, mobile interfaces, and services made available through it.
• "Account" means the individual registered user account created by a Player on the Platform.
• "Player" means any natural person who has registered an Account on the Platform and uses the Platform's services.
• "Balance" means the total amount of real-money funds held in a Player's Account at any given time, denominated in Bangladeshi Taka (৳).
• "Bonus Funds" means any promotional credits, free spins equivalents, or non-cashable balances credited to a Player's Account pursuant to a promotion.
• "Wagering Requirement" means the number of times a Bonus amount must be wagered before it can be converted to withdrawable real-money Balance.
• "dv111", "we", "us", or "our" refers to the operator of the dv111 Platform.
• "BDT" or "৳" refers to the Bangladeshi Taka, the currency in which all Account Balances are denominated.

2. Eligibility

To be eligible to register and use the dv111 Platform, you must satisfy all of the following conditions:

• You are at least 21 years of age at the time of registration and at all times during your use of the Platform.
• You are registering as an individual person in your own name, not on behalf of any third party or corporate entity.
• You are not currently the subject of any self-exclusion order, voluntary or otherwise, applied to your Account or to any previous Account held with dv111.
• You have not previously had an Account closed by dv111 for reasons related to fraud, dishonesty, or material breach of these Terms.
• You understand and accept that online gambling may be restricted or prohibited in your jurisdiction, and you take full personal responsibility for determining the legality of your participation.
• You are not located in, or a national or resident of, any jurisdiction where dv111 has expressly restricted access to its Platform.

dv111 reserves the right to request identity verification documents — including but not limited to a national identification card, passport, or utility bill — from any Player at any time. Failure to provide satisfactory documentation within the requested timeframe may result in Account suspension or permanent closure, and any pending withdrawals may be held until verification is complete.

3. Account Registration

Each individual may hold a maximum of one (1) active Account on the dv111 Platform at any time. Registering or attempting to register more than one Account — whether under your own name, a variation of your name, or using different contact details — constitutes a material breach of these Terms. Where duplicate Accounts are detected, dv111 reserves the right to close all duplicate Accounts, void any associated wagers, and forfeit any Balances held in those Accounts.

When registering, you agree to provide accurate, complete, and current information, including your legal name, date of birth, residential address, mobile number, and a valid email address. You are responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must notify dv111 immediately at [email protected] if you suspect unauthorised access to your Account.

dv111 will never ask for your password by email, live chat, or any other communication channel. Any communication purporting to be from dv111 and requesting your Account password should be treated as fraudulent and reported to our support team immediately.

4. Deposits & Withdrawals

All financial transactions on the dv111 Platform are denominated in Bangladeshi Taka (৳). dv111 supports deposits and withdrawals via the following approved payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, City Bank transfer, and BRAC Bank transfer. This list may be updated periodically; current accepted methods are displayed in the Platform's cashier section.

• Minimum Deposit: ৳200 per transaction.
• Minimum Withdrawal: ৳500 per transaction.
• Payment Method Ownership: You may only use payment methods registered in your own name. Deposits or withdrawals using accounts belonging to another person are strictly prohibited and will result in Account suspension.
• Processing Times: Deposits via bKash and Nagad are typically credited within minutes. Withdrawals are processed within 20 minutes to 24 hours depending on the payment method and verification status of your Account.
• Withdrawal Verification: All withdrawal requests are subject to identity verification. dv111 may request supporting documentation before releasing funds. This is a standard anti-money laundering (AML) requirement and applies to all Players.
• Fees: dv111 does not charge deposit or withdrawal fees. However, your mobile wallet provider or bank may apply its own transaction charges, for which dv111 accepts no responsibility.

dv111 reserves the right to reverse a withdrawal request and return funds to your Account Balance in circumstances where verification requirements have not been satisfied, or where a withdrawal would result in a negative Balance. In all cases, dv111 will communicate the reason for any such action to the Player by email or live chat.

5. Bonuses & Promotions

dv111 offers various promotional bonuses, including but not limited to welcome bonuses, reload bonuses, free bet credits, and tournament prizes. Each promotion is governed by its own specific terms, which will be published alongside the offer. These general Terms and Conditions apply in addition to any promotion-specific terms, and in the event of any conflict, the promotion-specific terms will prevail.

• Bonuses may only be claimed once per Player, per household, per device, or per IP address, unless the promotion terms explicitly state otherwise.
• Wagering requirements must be satisfied using real-money Balance or Bonus Funds as specified in the promotion terms. Not all games contribute equally to wagering requirements — contribution rates per game category will be specified in the relevant promotion.
• dv111 reserves the right to withdraw any bonus offer, amend its terms, or cancel a promotion at any time without prior notice, provided that any bona fide wagering already in progress at the time of cancellation will be honoured.
• Bonus funds may not be transferred, sold, or assigned to another Player or Account.
• Where dv111 has reasonable grounds to believe that a Player is abusing bonus terms — including through coordinated play, arbitrage strategies, or exploitation of platform errors — dv111 reserves the right to forfeit all bonus-derived winnings and close the Account.

6. Wagering Rules

All bets and wagers placed on the dv111 Platform — whether on casino games, live dealer games, or cricket and sports markets — are subject to the following general wagering rules:

• A bet is considered accepted only when a confirmation reference number has been generated and displayed to the Player. Bets placed without a confirmation reference are not valid.
• dv111 reserves the right to void any bet placed as a result of a technical error, a manifest pricing error in the sportsbook, or a malfunction in a casino game's software. In such circumstances, the staked amount will be returned to the Player's Balance.
• For sportsbook markets, if a match or event is abandoned, cancelled, or postponed for more than 48 hours from the originally scheduled start time, all open bets on that event will be voided and stakes returned.
• Maximum bet limits apply to all markets. These are displayed within each game or market and may vary by Player Account status. dv111 reserves the right to limit the maximum bet or payout available to any individual Player without prior notice.
• In the event of a dispute regarding the settlement of a bet, the dv111 records held on our platform servers shall be considered the authoritative record. Players may submit disputes in writing to [email protected] within 30 days of the contested settlement.

7. Prohibited Conduct

The following conduct is strictly prohibited on the dv111 Platform:

• Registering more than one Account, or assisting another person to register in circumstances designed to circumvent these Terms.
• Providing false, inaccurate, or misleading information during registration or at any subsequent verification stage.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, navigate the Platform, or gain any advantage over other Players or the Platform itself.
• Attempting to exploit errors, glitches, or malfunctions in the Platform's software or games for financial gain.
• Engaging in money laundering, structuring transactions to avoid reporting thresholds, or using the Platform to facilitate any other financial crime.
• Harassing, threatening, or abusing dv111 staff or other Players through any communication channel.
• Using the Platform while subject to a self-exclusion order, whether issued voluntarily or at the direction of dv111.
• Accessing the Platform using a VPN, proxy service, or other technical measure intended to mask your true geographic location in order to circumvent access restrictions.
• Colluding with other Players to manipulate the outcome of any game or market.

8. Intellectual Property

All content appearing on the dv111 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, page layouts, and software — is the property of dv111 or its content suppliers and is protected by applicable intellectual property laws. The dv111 name, logo, and all associated brand identifiers are the exclusive property of dv111.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit: reproduction or redistribution of Platform content; modification, reverse engineering, or decompilation of any Platform software; use of data mining, scraping, or extraction tools on the Platform; or framing of Platform pages within another website or application.

Game content accessible through the dv111 Platform, including slot titles, live table game streams, and crash game interfaces, is owned by the respective third-party game studios (including Pragmatic Play, NetEnt, Evolution Gaming, Ezugi, Spribe, and others) and remains subject to those studios' intellectual property rights. Nothing in these Terms transfers any rights in such content to the Player.

9. Privacy & Data

dv111 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions by reference. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Personal data collected includes, but is not limited to: your name, date of birth, mobile number, email address, residential address, payment method details, and betting history. This data is used for Account management, identity verification, fraud prevention, responsible gaming monitoring, and customer support purposes.

dv111 does not sell, rent, or share your personal data with unaffiliated third parties for marketing purposes. Data may be shared with regulated payment processors (bKash, Nagad, Rocket, Upay, and banking partners) as strictly necessary to complete financial transactions, and with third-party identity verification services where required for AML compliance.

10. Limitation of Liability

To the fullest extent permitted by applicable law, dv111 shall not be liable to any Player for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the Player's use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or failure of third-party systems.

dv111's total aggregate liability to any Player in connection with any single event or series of related events shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the event giving rise to the claim.

dv111 makes no representations or warranties — express or implied — regarding the uninterrupted or error-free operation of the Platform. Scheduled and unscheduled maintenance, third-party infrastructure issues, and unforeseen technical failures may temporarily affect Platform availability. dv111 will endeavour to restore service as promptly as practicable and will communicate significant outages to Players via the Platform or registered email addresses.

Players acknowledge that gambling involves risk and that they may lose some or all of the funds they deposit. dv111 is not responsible for gambling losses incurred on the Platform by any Player.

11. Amendments to These Terms

dv111 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, dv111 will notify Players by publishing the updated Terms on the Platform and, where practicable, by sending a notification to the email address registered to each Account.

The effective date of the current version of these Terms is stated in the hero section at the top of this page. Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must discontinue use of the Platform and may request Account closure and withdrawal of any available Balance by contacting support.

12. Governing Law & Disputes

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the jurisdiction in which dv111's operating entity is incorporated. dv111 is an offshore gaming platform and does not operate under a Bangladeshi domestic gaming licence.

In the event of a dispute between a Player and dv111, both parties agree to first attempt to resolve the matter informally by contacting the dv111 support team at [email protected]. dv111 will acknowledge all formal dispute submissions within 5 Bangladesh Standard Time (BST) business days and aims to reach a resolution within 30 calendar days.

If informal resolution is not possible, the parties agree that disputes shall be referred to binding arbitration in accordance with the rules of an internationally recognised arbitral institution, as determined by dv111. Nothing in this clause limits dv111's right to seek injunctive or other equitable relief from any court of competent jurisdiction.

13. Contact Information

If you have any questions about these Terms and Conditions, wish to submit a formal complaint, or need to contact dv111 for any other reason relating to your Account or use of the Platform, please use the following contact details:

For responsible gaming concerns — including requests to set deposit limits, activate a cooling-off period, or apply for self-exclusion — please contact our support team directly via live chat or email, or visit our Responsible Gaming page for full guidance.