dv111 Privacy
Policy

1. Introduction

dv111 ("we", "us", "our") operates the online casino and sports betting platform accessible at dv111.io (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on our Platform.

This Privacy Policy explains what personal data we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you regarding your personal data. It applies to all users of the dv111 Platform, including players accessing the Platform from Bangladesh and other permitted jurisdictions.

This Privacy Policy should be read alongside our Terms and Conditions, which govern the overall relationship between dv111 and its players. Where this Privacy Policy refers to "personal data", that term means any information that identifies or could reasonably be used to identify a living natural person.

If you have questions about this Privacy Policy at any time, please contact our support team at the details set out in Section 12 below. We will always respond to privacy-related enquiries within five Bangladesh Standard Time (BST) business days.

2. Personal Data We Collect

dv111 collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through the operation of the Platform, and from regulated third-party verification services where required by law. The categories of personal data we collect are set out below.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where gaming data is used to support responsible gaming monitoring as described in Section 3 below.

3. How We Use Your Personal Data

dv111 uses the personal data we collect strictly for the purposes set out in this section. We do not use your data for any purpose that is incompatible with the original reason for collection without first obtaining your consent.

• Account Management: To create, maintain, and administer your dv111 player account, including verifying your identity, age (21+ requirement), and contact details at registration and at subsequent verification stages.
• Payment Processing: To process deposits received via bKash, Nagad, Rocket, Upay, and approved bank transfer channels, and to facilitate withdrawals of available balances in Bangladeshi Taka (৳) to your nominated payment method.
• Legal Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any other legal or regulatory obligation to which dv111 is subject in the jurisdictions in which it operates.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, duplicate account registrations, unauthorised access attempts, and other activities that breach our Terms and Conditions or applicable law.
• Platform Operations: To deliver and improve the games, sportsbook markets, and other features available on the Platform; to diagnose and fix technical issues; and to analyse aggregate usage patterns to enhance the player experience.
• Customer Support: To respond to your enquiries, complaints, and support requests submitted via live chat, email, or other support channels; and to maintain records of communications for quality assurance and dispute resolution purposes.
• Responsible Gaming: To monitor gaming patterns, session durations, and wagering behaviour for indicators of potential problem gambling, and to trigger appropriate interventions such as account flags, cooling-off prompts, or support team outreach where warranted.
• Promotions & Communications: To inform you of bonuses, tournaments, and promotions that you have opted in to receive, where permitted. You may withdraw your consent to marketing communications at any time by contacting support.

dv111 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Where automated tools are used to flag accounts for responsible gaming or AML review, a member of our compliance team will conduct a manual assessment before any account action is taken.

4. Legal Basis for Processing

dv111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is necessary to perform our contract with you — specifically the Terms and Conditions governing your dv111 account. This includes account creation, payment processing, and game delivery.
• Legal Obligation: Processing that is required to comply with applicable law, including AML regulations, KYC requirements, and data retention obligations imposed by the jurisdiction in which dv111's operating entity is incorporated.
• Legitimate Interests: Processing that is necessary for our legitimate business interests, including fraud prevention, platform security, abuse detection, and responsible gaming monitoring — provided those interests are not overridden by your own privacy interests or fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for the sending of optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Personal Data

dv111 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive only the minimum data necessary to authenticate and process your deposit or withdrawal transaction. These providers operate under their own privacy policies and regulatory obligations.
• Identity Verification Services: Third-party KYC and AML screening providers may receive your identity documents and personal details for the sole purpose of verifying your eligibility to hold a dv111 account in compliance with regulatory requirements.
• Game Technology Providers: Game studios and platform software providers (including Pragmatic Play, NetEnt, Evolution Gaming, Ezugi, Spribe, and Microgaming) receive anonymised session and wagering data necessary to deliver and audit their games. These providers do not receive your name, payment details, or contact information.
• Legal and Regulatory Authorities: dv111 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or legal process.
• Professional Advisers: Our lawyers, auditors, and accountants may access personal data on a strictly confidential basis where required to provide their professional services to dv111.

All third-party service providers who process personal data on dv111's behalf are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than the service they are contracted to provide.

6. Cookies & Tracking Technologies

dv111 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a web server. Cookies do not give dv111 access to your device beyond the data they contain.

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They maintain your login session, remember your preferred language and currency settings, and ensure that security features operate as intended. These cookies cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the Platform — such as which pages are visited most frequently and whether error messages are encountered. This data helps us identify and fix problems and improve the overall player experience.
• Functional Cookies: These cookies remember choices you make (such as your preferred game lobby layout or notification preferences) to provide a more personalised experience on your return visits.
• Session Identification Cookies: Used to maintain a secure, continuous session while you are logged in to your dv111 account. These expire automatically when you close your browser or log out.

dv111 does not use third-party advertising cookies or behavioural tracking cookies that share your data with advertising networks. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair Platform functionality.

7. Data Retention

dv111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

• Active Account Data: Personal data associated with an active player account is retained for the duration of the account's active status and for a minimum period of five (5) years following permanent account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal history denominated in BDT (৳), are retained for a minimum of seven (7) years following the date of the transaction, in accordance with applicable financial record-keeping obligations.
• Identity Verification Documents: Copies of identity documents submitted for KYC purposes are retained for five (5) years following account closure, after which they are securely deleted or destroyed.
• Customer Support Records: Live chat transcripts, email correspondence, and support ticket records are retained for three (3) years following the resolution of the relevant support interaction.
• Technical Logs: Server logs, IP address records, and device identification data are retained for up to twelve (12) months for security and fraud prevention purposes, after which they are automatically purged or anonymised.

Upon expiry of the applicable retention period, personal data is either securely deleted from our systems or rendered permanently anonymous such that it can no longer be associated with any identifiable individual.

8. Data Security

dv111 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields — including identity document files and payment account references — at rest in our databases.
• Role-based access controls that limit access to personal data to only those employees and contractors whose job function requires it.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Multi-factor authentication requirements for all staff accessing systems that process player personal data.
• Incident response procedures to detect, contain, and report data security incidents within required timeframes.

While dv111 takes all reasonable precautions to safeguard your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. If you become aware of any unauthorised access to your dv111 account or suspect that your personal data may have been compromised, please contact our support team at [email protected] immediately.

dv111 will never ask for your account password via email, live chat, or any other channel. Any message purporting to be from dv111 that requests your password should be treated as fraudulent and reported to our support team without delay.

9. Your Data Rights

dv111 respects your rights in relation to your personal data. You may exercise the following rights at any time by contacting our support team at [email protected]:

• Right of Access: You have the right to request confirmation of whether dv111 holds personal data about you, and if so, to receive a copy of that data together with information about how it is being used. We will respond to access requests within 30 calendar days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. Players may update basic contact details directly through their account profile page.
• Right to Erasure: You may request that dv111 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to our legal obligations to retain certain data under AML and financial record-keeping requirements, which take precedence in the event of a conflict.
• Right to Restrict Processing: You have the right to request that dv111 limit the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that dv111 provide your personal data in a structured, commonly used, machine-readable format, or transmit it directly to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. dv111 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We may need to verify your identity before processing your request. There is no charge for exercising your data rights, except in cases of requests that are manifestly unfounded or excessive, where dv111 reserves the right to charge a reasonable administrative fee or decline the request.

10. Children and Minors

dv111 applies age verification checks at the point of registration and during ongoing KYC processes specifically to prevent access by underage individuals. If dv111 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted from our systems as promptly as practicable and the associated account will be permanently closed.

If you are a parent or guardian and believe that a person under your care has registered an account on dv111 without your knowledge, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action. We take underage gambling prevention extremely seriously as part of our commitment to responsible gaming.

11. Changes to This Privacy Policy

dv111 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date clearly indicated at the top of the document. Where changes are material — meaning they significantly affect how your personal data is used or the rights available to you — dv111 will also notify you by email to the address registered on your account, or via an in-platform notification, no later than 14 days before the changes take effect.

Your continued use of the dv111 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to any material change in this policy, you should discontinue use of the Platform and may request account closure by contacting support.

We recommend that you review this Privacy Policy periodically to stay informed about how dv111 is protecting your personal data. The current version is always available on this page at dv111.io/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or dv111's handling of your personal data, please contact our Data Support team using the details below. We aim to acknowledge all privacy-related enquiries within five (5) Bangladesh Standard Time (BST) business days.

Please note that email addresses displayed on this page are for informational purposes only and are presented as plain text. dv111 will never initiate unsolicited contact asking for your account password, payment credentials, or identity documents. Any such request should be treated as fraudulent.