Responsible Gaming
at dv111
dv111 believes that gambling should always be a source of entertainment — never a source of stress or harm. Our Responsible Gaming programme provides every player with the tools, information, and support needed to stay in control of their play.
Gaming That Stays Fun
At dv111, we take player welfare seriously. Gambling is, at its core, a leisure activity — and like any leisure activity, it is most enjoyable when approached with clear boundaries and a healthy mindset. The dv111 Responsible Gaming programme is built around that simple principle.
We provide every registered player with a set of practical account controls that make it easy to manage how much time and money you spend on the Platform. These tools are available at any time through your account settings or by contacting our support team directly at [email protected].
Our platform operates exclusively for adults aged 21 years and above. Age verification is conducted at registration and may be repeated at any point during your account lifecycle. Players who are found to be under 21 will have their accounts permanently closed and any funds returned in accordance with our Terms and Conditions.
dv111 is an offshore gaming platform serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We recognise that our responsibility to those players extends beyond providing great games; it includes ensuring that every player has access to the resources they need to play safely and sustainably.
Age Verification
Strict 21+ checks at registration and during ongoing KYC reviews prevent underage access to the Platform.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT (৳) to keep your spending within comfortable boundaries.
Session Time Limits
Define how long each gaming session can last. Receive an alert when your limit is reached so you can take a break.
Self-Exclusion
Request a temporary or permanent account closure at any time if you feel you need to step away from gambling entirely.
Six Ways dv111 Keeps You In Control
Every dv111 account comes equipped with a full suite of responsible gaming controls. They are always free to use, always available, and always respected by our team.
Deposit Limit Controls
dv111 allows you to set a maximum deposit amount in Bangladeshi Taka (৳) on a daily, weekly, or monthly basis. Once your chosen limit is reached, the Platform will prevent any further top-ups for that period — giving your budget a firm, automatic boundary.
Increasing a deposit limit requires a 72-hour cooling-off period before taking effect. Decreasing a limit takes effect immediately so you are never locked into a higher cap against your wishes.
Session Time Limits
Long, uninterrupted gaming sessions can make it easy to lose track of time. With dv111's session time limits, you can set a maximum session length — from 30 minutes up to several hours. When your chosen time is reached, the Platform issues a prominent reminder and, if you prefer, can log you out automatically.
Session data is recorded so you can review exactly how much time you have spent on the Platform each week. This transparency helps you make informed decisions about your gaming habits.
Reality Checks
Reality check notifications appear on screen at intervals you choose — typically every 30 or 60 minutes during an active session. Each notification displays your current session duration, total amount wagered, and net win or loss figure so far, giving you a clear, honest snapshot of your play.
You can choose to continue playing, take a break, or end the session directly from the notification panel. Reality checks cannot be dismissed without acknowledging the information displayed.
Cool-Off Periods
If you feel you need a short break without committing to full self-exclusion, a cool-off period lets you suspend your account for a fixed duration — 24 hours, 7 days, 30 days, or 90 days. During a cool-off, you cannot log in, deposit, or place bets on dv111.
Cool-off periods begin immediately upon request and cannot be reversed or shortened once activated. Any pending withdrawals continue to be processed during your cool-off period.
Self-Exclusion
Self-exclusion is the most robust tool available to players who feel that gambling is negatively affecting their life. You may request self-exclusion for a minimum period of six months, or permanently. During self-exclusion, your account is fully closed and you will be blocked from creating new accounts.
To request self-exclusion, contact our support team at [email protected] or via live chat. Requests are processed within 24 hours. Any remaining balance at the time of self-exclusion will be refunded to your nominated payment method (bKash, Nagad, Rocket, or Upay).
Account Activity Reports
Every dv111 player can request a full account activity report at any time. This report includes a detailed breakdown of deposits, withdrawals, wagers, wins and losses over any selected period, all denominated in Bangladeshi Taka (৳).
Having a clear financial record of your gambling activity is one of the most effective ways to maintain an honest view of how gambling fits into your overall budget. Reports are provided free of charge within two Bangladesh Standard Time (BST) business days.
How to Activate Your
Safe Play Tools
Activating any of dv111's Responsible Gaming tools takes only a few minutes. You do not need to speak to a support agent for most controls — they are available directly within your account settings once you are logged in.
For self-exclusion requests or if you experience any difficulty locating the controls within your account, our support team is available 24 hours a day, 7 days a week via live chat on the Platform or by email at [email protected]. All Responsible Gaming requests are handled with complete confidentiality.
Log In to Your dv111 Account
Navigate to dv111.io and log in using your registered username and password. If you have not yet verified your account, complete the KYC verification step first — Responsible Gaming tools are available to fully verified accounts.
Go to Account Settings
Once logged in, navigate to the "Account" or "My Profile" section of the Platform. Look for the "Responsible Gaming" or "Safe Play" tab within your account settings panel. All controls are grouped together in this section for easy access.
Select and Configure Your Limits
Choose the tool you want to activate — deposit limit, session time limit, reality check, cool-off, or self-exclusion. Enter your preferred values in the fields provided. The Platform will display a confirmation screen before any limit is saved.
Confirm and Save
Confirm your selection. Limits that reduce your exposure (lower deposit caps, shorter sessions, cool-offs, self-exclusion) take effect immediately. Limits that increase your exposure require a mandatory 72-hour waiting period before they are applied, giving you time to reconsider.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs in yourself or someone you know is the first and most important step toward getting help.
Spending more money on gambling than you can comfortably afford to lose, or borrowing money to fund gambling activity.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down or stop.
Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
Gambling for longer periods than you originally intended, or being unable to stop once you have started.
Neglecting work, family, studies, or other responsibilities because of time or money spent on gambling.
Hiding gambling activity from family or friends, or feeling shame or guilt about how much you gamble.
Using gambling as a way to escape stress, depression, anxiety, loneliness, or other difficult emotions.
Experiencing relationship difficulties, financial hardship, or legal problems as a direct result of gambling behaviour.
Ask Yourself These 10 Questions
The following questions are based on widely used responsible gambling screening frameworks. Answer them honestly — there are no right or wrong answers, and your responses are entirely private. If you answer "Yes" to three or more questions, we strongly encourage you to speak with our support team or consider activating self-exclusion.
This self-assessment is not a clinical diagnosis. If you are concerned about your gambling behaviour, please seek advice from a qualified professional or a gambling support organisation in your area.
Have you ever spent more time or money gambling than you originally planned to, even when you told yourself you would stop?
Have you ever borrowed money, sold possessions, or used funds set aside for essential expenses in order to gamble?
Have you ever tried to cut back or stop gambling but found yourself unable to do so despite genuinely wanting to?
Do you feel restless, irritable, or anxious when you are not gambling or when circumstances prevent you from placing a bet?
Have you ever chased losses — meaning you continued to gamble specifically to try to recover money you had already lost?
Has gambling caused significant arguments or tension with your family, partner, or close friends at any point?
Have you ever hidden or lied about the amount of time or money you spend on gambling from people close to you?
Do you find yourself thinking about gambling frequently — planning your next session, reliving past wins, or calculating potential winnings — even when you are engaged in other activities?
Has gambling affected your performance at work, your studies, or your ability to fulfil important daily responsibilities?
Have you ever gambled as a way to cope with stress, loneliness, boredom, depression, or other difficult feelings rather than purely for entertainment?
Support Is Always Available
If gambling is causing problems in your life, reaching out is the bravest and most effective thing you can do. dv111's team is here to help — any time, day or night.
24/7 Live Chat Support
Our live chat support channel is available around the clock, every day of the year. If you need to activate a Responsible Gaming tool urgently or want to talk through your options confidentially, a trained support agent will be with you within minutes.
Access live chat directly through the dv111 Platform after logging in to your account.
Email Support
For detailed Responsible Gaming requests — including self-exclusion, account activity reports, or queries about your deposit limit history — send an email to our dedicated support address. All Responsible Gaming emails receive a response within 24 hours Bangladesh Standard Time (BST).
Email (plain text — not a link):
WhatsApp Support
WhatsApp support is available to verified dv111 account holders during Bangladesh Standard Time (BST) hours. To access WhatsApp support, log in to your dv111 account and retrieve the support contact details from your account settings panel.
WhatsApp contact details are not published publicly to prevent misuse by non-account holders.
Playing Responsibly at dv111
Responsible gambling is not just about the tools available on the Platform — it is about the mindset you bring to every session. The following guidelines are practical principles that dv111 encourages every player to adopt as part of their gaming routine.
Set a budget before you play. Decide in advance exactly how much money in BDT (৳) you are comfortable spending on gambling for that session or week, and treat that amount as your total entertainment budget — money you are prepared to lose.
Never chase your losses. If you have reached your session budget, stop. Attempting to win back losses by continuing to play is one of the most common patterns leading to problem gambling, and it rarely ends well.
Gambling is entertainment, not income. Approach every session with the expectation that you may lose. Winnings are a bonus, not a financial plan. Never rely on gambling to pay bills, cover debts, or meet everyday living expenses.
Take regular breaks. Step away from the screen at least once every hour. Use dv111's session time limit and reality check features to prompt you automatically if you find it difficult to remember to pause on your own.
Do not play when emotionally vulnerable. Avoid gambling when you are feeling stressed, anxious, depressed, or under the influence of alcohol. Decisions made in these states are rarely in your best long-term interest.
Keep gambling in proportion. Gambling should be one small part of a balanced life. Make sure it does not crowd out time with family, friends, physical activity, or other hobbies you enjoy.
dv111 reserves the right to proactively contact players whose account activity patterns suggest potential problem gambling behaviour. This may include reaching out to offer Responsible Gaming tools, requesting additional verification, or in serious cases, restricting account activity in the player's best interest. These actions are always taken with the player's welfare as the primary consideration.
We also operate strict controls to prevent underage gambling. Any person found to be under the age of 21 using the dv111 Platform will have their account permanently closed, all winnings forfeited, and any deposits refunded. If you are aware of an underage person accessing dv111, please report it to us immediately at [email protected].
dv111 does not offer credit to players. We do not allow gambling on credit, and we do not facilitate loans or advances against future winnings. All deposits must be funded from your own personal funds via the accepted payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank.
Enjoy the Games. Stay in Control.
dv111 offers a full range of casino games, live cricket betting, and slots — all within a safe, regulated, and fair environment built for adult players across Bangladesh. Use our Responsible Gaming tools to keep your play enjoyable, sustainable, and within your means.
21+ only | Play responsibly | dv111 is an offshore gaming platform